Shipping policy
Shipping Policy – VaultCollective
Last Updated: June 2026
Thank you for shopping with VaultCollective. We are committed to providing a smooth and reliable shipping experience for all customers.
Order Processing
All orders are processed within 1–5 business days after payment is successfully received. Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, product launches, promotions, or holidays, processing times may be extended.
Shipping Times
Estimated delivery times vary depending on your location:
- United States: 3–10 business days
- International Orders: 7–21 business days
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other factors outside our control.
Shipping Costs
Shipping rates are calculated at checkout based on the destination and selected shipping method.
Any free shipping promotions will be clearly stated on our website when available.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. VaultCollective is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, please contact us immediately at pxpivxx@gmail.com before your order is shipped.
Lost, Stolen, or Delayed Packages
VaultCollective is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. We will do our best to assist with any shipping-related concerns.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
VaultCollective is not responsible for delays caused by customs clearance procedures.
Damaged Items
If your order arrives damaged, please contact us within 7 days of receiving your package. Include your order number and photos of the damaged item(s) so we can review the issue and determine an appropriate resolution.
Contact Us
For any shipping-related questions or concerns, please contact:
VaultCollective
Email: pxpivxx@gmail.com